CHECK-IN / CHECK-OUT

Our rooms and suites are available from 2:00 pm and must be vacated by 10:00 am. Late check-out can be requested for an additional fee.

If you anticipate needing to check in outside normal hours, we kindly ask you to inform us in advance so that we can make the necessary arrangements to meet your needs.

PETS

Small and medium dogs (max. 10 kg) are welcome. We allow one pet per room. We charge a flat fee of €35.00 (not including food) for the entire stay. This covers the deep cleaning and sanitisation of the room after your departure.
We kindly advise owners that dogs must be kept on a lead in the common areas and are not allowed in the restaurant, the bar, the wellness centre/spa and the pool area.

TOURIST TAX

The prices listed on our site do not include the tourist tax of €1.50 per person per night. Children under the age of 14 are exempt. If you are staying for longer than 10 nights, you will not be charged the tourist tax from the 11th night onwards.

CANCELLATION POLICY:

  • The reservation can be cancelled free of charge up to 10 days before arrival.
  • From 9 to 5 days: 30% of the total amount of stay will be charged. The confirmation deposit will be withheld.
  • From 4 to 1 day: 70% of the total amount of stay will be charged.
  • The full amount will be charged in the event of no-show, early departure and late arrival.
  • The cost of meals booked but not taken at the hotel will not be reimbursed.

BOOKING CONFIRMATION

To confirm your booking, we require a deposit of 30% of the total amount. This is to be paid by credit card or by bank transfer to the following bank account in the name of Euroquattro Srl – Vital Hotel Flora:
IBAN: IT 58 M 08016 73881 000040402563
SWIFT/ BIC: CCRTIT2T04A
Cassa Rurale Alto Garda – Filiale di Comano Terme

PAYMENT METHODS

We accept the following payment methods for the remaining balance:

  • Cash up to € 1999,99
  • Maestro debit cards
  • Credit cards (Visa, MasterCard, American Express)